IT Manager

Overview of Role

This role will focus on supporting a small yet busy, fast‑paced, high output team who are based in London and all over the world. The IT Manager will provide a first‑class IT service and support the smooth running of the office and the home offices of our senior team.

• You will work alongside the Head of IT to help the team and be the first point of contact for all IT queries.
• You will troubleshoot and successfully solve ad‑hoc IT queries, always ensuring our people feel supported.
• You will manage the maintenance and set‑up of all the IT equipment including laptops, printers, security systems and phones.
• You will be confident in supplying equipment that is effective, well maintained and always with the end‑user in mind. The role requires strong, technical IT skills including Microsoft Windows Server, Client Technologies, Apple iOS and web hosting.
• You will need to have skills in monitoring and tuning system performance and security.

• You will need to have a thirst for keeping up to date with new technologies, particularly AI and support the Head of IT in creating content for IT guides, policy and training.
• Skills in implementing and embedding effective AI systems are essential for this role.
• The IT Manager will also play a role in digitising logs and formalising IT processes.

• A strong understanding of GDPR and safe data management are essential for this role.
• You will ensure all employees are suitably trained and that there are as many measures in place as possible to prevent a breach to ensure we are as data compliant as possible.
• You will be first point of contact if a breach is suspected and work with the Data Owner / Head of IT.
• You will be an expert in the most up to date IT security systems and work with the Head of IT to ensure our systems are working effectively and that our people are trained and coached on working with the upmost focus on IT security.
• You will have a proven track record of working with highly confidential information and ensure it is managed safely, with care and that processes are finessed and documented. This will involve maintaining our compliance log and communicating deadlines and requirements to the Head of IT and the Compliance Committee.

• Our founders and senior team need support with IT and security in their homes and occasionally running errands.
• You will need to be highly trustworthy and always provide a high‑level, bespoke service for our senior team.

You will have excellent communication skills and the ability to apply the correct diagnostic tools to not only identify issues, but to find the root cause to enable you to fix them. This role would suit an established IT professional who loves challenge, problem solving, helping people and implementing fresh rigour around processes and professionalisation. We are a small company which means we have the chance to get involved with a variety of things and this role will suit someone who is comfortable with working flexibly and thinking outside of the box.

• Contract detail :
  Full time / Permanent
• Line Manager :
  This role reports into the Head of IT and the Head of People and Operations
• Location :
  Full time in our London offices. Some travel will be required to work in other locations at times to support our founders and senior leadership team
• Hours : 40 hours per week, 09.00 – 18.00
• Direct Reports : N / A
• DBS :
  This role is subject to a Basic DBS check

• Provide a first‑class, highly responsive and proactive IT support service
• Formalise and record IT processes and procedures including maintaining logs and license details
• Provide insight into new software, hardware, systems and new technologies such as AI
• Maintain our compliance log and create regular reports for the Head of IT to ensure all systems and approaches comply with our client agreements
• Apply a technical and analytical approach to identifying and solving IT issues
• Apply watertight data security and confidentiality measures

• Provide technical IT support, using strong diagnostic methods to…