IT Support Technician

IT Support Technician

Agile Hybrid Homeworking (office based Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £27,677 per annum, with future progression opportunities to £29,444, plus Essential Care User Allowance of £4,373.52 per annum.

Permanent Contract

We are recruiting for an experienced IT Support Technician who will provide day maintenance and support for Broadland Housing’s hardware and deliver exceptional customer service. The role involves:

• Work with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to ensure the strategic objectives of Broadland can be met.
• Administration of Broadland’s Office 365 account including Exchange, One Drive, SharePoint and Teams.
• Assisting the Senior IT Manager with maintaining, designing and troubleshooting Broadland’s infrastructure.
• Monitoring network utilisation and performance, reporting any issue issues to the Senior IT Manager.
• Installation, configuration and testing of network equipment at new and existing locations.
• Provide 2nd line IT support services.
• Act as a point of escalation for the IT Support Assistant for 2nd line IT support.
• Maintain and configure Broadland’s unified communications infrastructure.

• Experience providing 2nd line support and at least two years’ experience working in networking and telephony systems.
• Knowledge of Hyper V, VoIP, Office 365, LAN/WAN security.
• Profound customer service skills.
• A driving licence and access to own vehicle (essential as travel throughout Norfolk will be required).

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk, believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75‑minute commute of their office location (Norwich, NR1 1HU
).

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more – Please see our benefits document available on our website.

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on and leave a message or email: recruitment.

Previous candidates, please not apply.

Closing date:
Midnight on Wednesday 28 January 2026.