Service Delivery Apprentice FTC

Overview

This role offers an exciting opportunity to build a strong foundation in IT Service Delivery while gaining hands-on experience across a wide range of ITIL-aligned practices. The apprentice will be trained in core service management disciplines including Incident, Request, Problem, Change, Transition, and Asset & Configuration Management, while supporting the continual improvement of processes, governance, and service quality. Working closely with the wider Service Delivery team, this role will help strengthen operational maturity across the organisation.

The apprentice will collaborate with stakeholders across IT&C and the wider business, including teams in the UK, US, and Australia, providing exposure to a global IT environment.

• Support IT Service Delivery by contributing to ITIL-aligned practices and process improvements.
• Assist with Incident, Request, Problem, Change, Transition, and Asset & Configuration Management activities.
• Collaborate with the wider Service Delivery team and stakeholders across IT&C and the business, including global teams.

• Good analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Some knowledge of basic IT practices
• Computer skills and competency required

• Global Impact:
  Offices in the UK, US, and Australia with plans for further expansion, offering opportunities to explore new markets.
• Flexible Working:
  Freedom to work from anywhere in the world for up to 30 days a year, with emphasis on work-life balance.
• Commitment to Diversity and Inclusion:
  We celebrate diversity and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to other offices may be required.

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. This can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. Our Recruitment Team can assist with any questions or support.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We are committed to making the application process easy and comfortable. Let us know how we can help you with reasonable adjustments tailored to your needs. At the bottom of each advert you can find contact details for our recruitment teams; please reach out so we can discuss further.

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