Revenue Operations - Systems Manager

About Us

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world's best online shopping experiences, from post-purchase and beyond. We've powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we're accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we're building a diverse, collaborative culture that encourages agility, ownership, and impact.

We are looking for a Revenue Operations Systems Manager to act as the owner and architect of After Ship's GTM systems, with a strong mandate to rebuild, standardize, and scale existing platforms using modern Rev Ops best practices. This role is ideal for someone who has inherited complex or organically-grown systems and successfully rebuilt them—simplifying architecture, improving data integrity, and aligning configuration to how GTM teams actually operate.

Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of After Ship's global Rev Ops team. This is a remote position that involves collaboration with cross-regional teams in Asia and Europe and may require flexibility to work outside standard business hours.

• Own day-to-day administration and long-term evolution of our GTM systems, including Hub Spot, Deal Hub, Planhat, Gong, and Outreach.
• Lead system rebuilds and re-architecture initiatives, including CRM and GTM tooling cleanups, grounded in Rev Ops best practices and configuration standards.
• Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality.
• Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions.
• Partner with the Data team using Big Query and Tableau, enabling Reverse ETL for enrichment and operational activation.
• Establish and enforce data governance, naming conventions, documentation standards, and change management processes.
• Own system testing, release management, enablement, and adoption for all major changes.
• Support evaluation, selection, and implementation of new GTM tools as the business scales.

• 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company.
• Experience supporting or administering CPQ, sales engagement, and CS platforms, such as Deal Hub, Outreach, or Planhat.
• Strong understanding of end-to-end GTM processes and how system design impacts execution, reporting, and scalability.
• Proven ability to reduce system complexity while improving reliability and adoption.
• Demonstrated experience rebuilding or significantly re-architecting existing GTM systems, such as:
  • CRM rebuilds using best-practice object models, lifecycle stages, and automation
  • Cleanup of workflows, fields, permissions, and integrations
  • Migration from ad-hoc or legacy configurations to scalable standards
  • Hands-on, admin-level expertise with Hub Spot, including advanced workflows, custom objects, integrations, and governance

• Experience leading CRM or GTM platform audits followed by phased rebuilds.
• Familiarity with Reverse ETL patterns and operational analytics.
• Experience partnering with Data teams to align warehouse models with GTM system architecture.
• Exposure to SaaS pricing, subscription lifecycle, or revenue workflows.

• Strong systems thinker with a bias toward simplification.
• High ownership and accountability for long-term system health.
• Confident influencing stakeholders during rebuilds and change initiatives.
• Organized, methodical, and documentation-driven.
• Pragmatic problem-solver comfortable operating in imperfect systems.

At After Ship, we know great talent doesn t…