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Customer Support Specialist - Work From Home
Remote / Online - Candidates ideally in
Ardmore, Carter County, Oklahoma, 73401, USA
Listed on 2026-01-16
Ardmore, Carter County, Oklahoma, 73401, USA
Listing for:
Procurement Partners
Remote/Work from Home
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Respond to technical support requests from end-users via phone, email, and chat;
Diagnose and troubleshoot basic technical issues related to software, hardware, and network connectivity;
Provide clear and concise instructions to users for resolving technical problems;
Document all support interactions and solutions in the help desk ticketing system;
Escalate complex technical issues to Tier 2 or Tier 3 support teams as necessary.
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