Technical Support Manager

Grimes, IA
3450 SE Gateway Dr
Grimes, IA 50111, USA

Lenexa, KS
16900 W. 113th St.
Lenexa, KS 66219, USA

• Pay or shift range: $115,000 USD to $140,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Employees may also be eligible for a discretionary bonus and a comprehensive benefits package.

Begin your Composites One career today!

Position Overview:

As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. The position combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate should have a strong background in composite materials and processes, experience in developing customized solutions, and the ability to work cross-functionally with internal stakeholders to deliver value to customers and identify new opportunities for innovation.

Develop and manage market segment strategies, programs, and key customer relationships.

Act as a technical consultant to align marketing, sales, and segment-specific initiatives.

Gather customer requirements and deliver customized technical solutions and support.

Create quotes and bids for customized or non-standard products and services.

Evaluate customer systems for successful integration of company products.

Prepare sales support materials, including proposals, contracts, and SLAs.

Introduce, demonstrate, and promote new and existing products and services.

Conduct market research and competitive analysis to inform strategy and tactics.

Identify new product opportunities using existing technologies.

Analyze and optimize market segment program effectiveness.

Collaborate with Sales on customer-focused programs to drive ROI and sell-through.

Forecast customer needs to support budgeting and program development.

Deliver product training to internal teams and customers.

• Minimum of 2 years of experience in Advanced Composites Manufacturing.

Minimum of 2 years of experience with Closed Mold Manufacturing processes.

Bachelor’s Degree in Composites Engineering or a related field.

Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods.

Proven ability to support or drive technical sales and customer engagement.

Proficient in MS Office applications, particularly Word and Excel.

Valid driver's license required.

• Experience with sales promotion techniques within the composites market.
• Familiarity with SAP or similar enterprise resource planning systems.
• Experience with Microsoft 365 and Outlook email platform.
• Demonstrated success in technical sales or customer-facing roles.

• Primarily remote; candidates should be located in or near the Central North region.
• Must be willing and able to travel within the assigned territory and nationally, up to 60%, depending on home location, to engage with customers, attend industry events, and support field operations.

Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.

The annual base salary range for this position is $115,000 - $140,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the base salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package.

At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we…