Program Manager

Our client, a leading organization in the technology and operations support sector, is seeking a Program Manager to join their team. As a Program Manager, you will be part of the technology group supporting P&C operations. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach, which will align successfully in the organization.

Program Manager

Remote (with a preference for local candidates in Burbank, CA, or New York, NY; hybrid work arrangement preferred—3 days on-site)

• Own the vision, strategy, and roadmap for Service Now HRSD, ensuring alignment with business needs and platform best practices
• Act as the primary liaison between HR, IT, vendors, and stakeholders to gather and prioritize business requirements
• Translate requirements into actionable user stories and drive configuration of HRSD modules such as Case Management, Employee Service Center, and Lifecycle Events
• Oversee backlog prioritization, UAT, release planning, and measure success through KPIs like adoption, resolution time, and employee satisfaction
• Manage complex enterprise-wide projects, including highly visible enterprise search programs, ensuring successful delivery

• 3+ years of experience with Service Now HRSD
• 8+ years of program management experience
• Product management experience of at least 3 years
• Experience with data privacy and data governance
• Deep understanding of Agile/Scrum methodologies and ability to gather requirements across multiple business levels

• Opportunity to lead impactful enterprise-wide projects in a supportive team environment
• Work remotely with flexible hours to promote work-life balance
• Engage with innovative technologies and contribute to process improvements
• Collaborate with diverse professionals committed to open communication and initiative
• Potential for extension or conversion based on project needs and performance

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!