Senior Director of Technical Operations El Dorado Hills

Description

Keeper Security is hiring an experienced Senior Director of Technical Operations to provide executive leadership across our Security Operations Center (SOC) and Network Operations Center (NOC) functions. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro areas.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for ensuring the reliability, security, and resilience of the systems that power our mission.

Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and State

RAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.

Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at  .

As the Senior Director of Technical Operations, you will define and execute a unified operational strategy that brings together infrastructure reliability, network operations, and security response. This role provides senior leadership over SOC and NOC functions, ensuring strong alignment, clear accountability, and coordinated incident response across availability and security domains. You will lead senior managers and directors responsible for day-to-day SOC and NOC execution, while focusing personally on strategy, operational maturity, cross-functional alignment, and executive-level incident leadership.

• Define and execute a unified strategy integrating infrastructure reliability, network operations, and security response
• Provide senior leadership and alignment across SOC and NOC management teams
• Ensure 24/7 operational readiness, coverage, and coordinated incident response
• Establish integrated incident response frameworks, playbooks, and escalation models across SOC and NOC
• Partner closely with Engineering, Security, IT, and Compliance leadership to ensure operational excellence
• Drive capacity planning, resilience engineering, automation, and continuous improvement initiatives
• Oversee vulnerability remediation, patching coordination, and operational security readiness
• Ensure operational preparedness for audits, compliance reviews, and business continuity planning
• Define and monitor KPIs for availability, security posture, incident resolution, and operational efficiency
• Lead executive-level incident response, post-incident reviews, and accountability processes
• Communicate operational risk, status, and priorities clearly to executive stakeholders

• 10+ years of experience in technical operations, infrastructure operations, or security operations leadership
• 5+ years leading SOC and/or NOC organizations in a 24/7, high-availability SaaS or enterprise environment
• Strong experience operating cloud-based platforms (AWS, Azure, GCP) in regulated or security-sensitive environments
• Deep understanding of incident response, observability, and modern operations tooling
• Familiarity with SIEM, SOAR, EDR, and network monitoring technologies
• Proven ability to lead large, cross-functional teams through complex operational challenges
• Strong executive communication skills and sound judgment in high‑pressure situations
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

• Experience balancing reliability objectives with minimizing attack surface
• Track record of driving automation and operational maturity at scale
• Ability to clearly communicate technical risk and operational posture to executive leadership
• Background in regulated environments (FedRAMP, SOC 2, ISO 27001)
• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification:
Exempt