ServiceNow Business Analyst

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Latitude is a growing Service‑Disabled Veteran‑Owned (SDVOSB) company within the Federal Sector. We have experience working with various federal clients across multiple agencies, adopting and growing a remote work‑from‑home culture wherever possible to ensure a healthy work‑to‑life balance. We believe in automating the mundane and investing in our employees to help them grow their careers over time, striving for innovation and developing solutions that we take pride in to break through barriers in technology and government sectors.

• Serve as the Lead Business Analyst, driving IT and business analysis efforts to support NIH/HHS initiatives and objectives.
• Conduct detailed process analysis to identify inefficiencies, gaps, and opportunities for improvement across IT systems and workflows.
• Collaborate with stakeholders across NIH/HHS to gather requirements, define business needs, and translate them into actionable technical solutions.
• Lead efforts in instance consolidation, ensuring seamless integration and optimization of IT systems and platforms.
• Develop and maintain comprehensive documentation, including business requirements, process workflows, and system specifications.
• Facilitate stakeholder engagement sessions, workshops, and meetings to ensure alignment and buy‑in for proposed solutions.
• Provide expertise in ITIL 4.0 best practices to enhance service delivery and operational efficiency.
• Support project teams in the implementation of IT solutions, ensuring alignment with business goals and compliance with NIH/HHS standards.
• Monitor and report on project progress, risks, and outcomes to stakeholders and leadership.
• Stay current with NIH/HHS policies, regulations, and industry trends to ensure solutions remain compliant and innovative.

• 10+ years of experience in IT/business analysis, with a strong focus on process analysis and stakeholder engagement.
• Proven experience with instance consolidation, including planning, execution, and optimization.
• ITIL 4.0 certification with demonstrated expertise in applying ITIL best practices to enhance service delivery.
• Strong analytical and problem‑solving skills, with the ability to design innovative solutions to complex challenges.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission.
• Ability to develop and maintain detailed documentation, including business requirements, workflows, and system specifications.
• Proven ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Existing Public Trust Clearance or Ability to Obtain an NIH Badge

• Experience with Service Now instance consolidation and optimization.
• Familiarity with NIH‑specific IT systems, tools, and technologies.
• Advanced degree in Business Administration, Information Technology, or a related field.

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

• Medical, Vision, Dental
• Paid Vacation & Sick Time
• Paid Federal Holidays
• 401k Retirement Plan with 100% Company Matching
• Employer Paid Life Insurance
• Continued Education Assistance
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Health Savings Account (HSA)
• Caregiver Support Program
• Adoption Assistance Program

Mid‑Senior level

Full‑time

Research, Analyst, and Information Technology

IT Services and IT Consulting

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