Senior Infrastructure Engineer

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Senior Infrastructure Engineer

The Senior Infrastructure Engineer is a strategic technical leader responsible for architecting, implementing, and supporting complex infrastructure solutions across client environments. This role combines deep technical expertise with consultative skills to design scalable, secure, and high‑performing systems across virtualization, storage, backup, server, and application platforms. The ideal candidate is both a hands‑on engineer and a trusted client advisor, capable of solving advanced infrastructure challenges and guiding clients through IT modernization, business continuity, and digital transformation initiatives.

• Manages virtual infrastructure across VMware, Hyper‑V, and Scale Computing hyperconverged systems.
• Designs and supports scalable hosting environments to meet uptime, performance, and security objectives.
• Leads virtualization migrations, upgrades, and performance optimization projects.
• Architects and maintains Windows Server and Linux (Red Hat, CentOS, Ubuntu, Cloud
  
  OS) environments.
• Configures and manages Active Directory, ADSync, Group Policy, and File Servers (mapped drives).
• Manages Remote Desktop Services/Terminal Services, Citrix, and Tru Grid for remote access solutions.
• Deploys and manages cPanel/WHM environments for client and internal hosting needs.
• Configures, monitors, and supports NAS (Network Attached Storage) systems for high‑availability data storage and access.
• Administers web server environments including SSL certificate installation, renewal, and automation.
• Manages API, batch, and development certificates in coordination with application and Dev Ops teams.
• Supports and administers MS SQL, MySQL, and Progress databases for application and business continuity needs.
• Ensures database backup, performance tuning, and security best practices.
• Implements and monitors data protection using Acronis, Backup Radar, Datto Endpoint Backup, and other server/desktop backup systems.
• Manages Disaster Recovery planning and testing initiatives.
• Develops Business Continuity strategies and ensures clients are prepared for outage and recovery scenarios.
• Provides infrastructure support and integration expertise for business‑critical line of business systems such as:
  Great Plains, Quick Books, Epicor, ACI,, CAD/Design, client‑specific CRMs.
• Partners with clients to align technology solutions with operational goals and compliance needs.
• Serves as a trusted advisor to clients, offering strategic guidance on infrastructure modernization, system integration, and IT risk mitigation.
• Documents solutions, prepares infrastructure roadmaps, and aligns with client budgets and goals.
• 20% Travel to client sites (New Berlin).
• Performs other duties as assigned.

• Primary owner and responsible party for the assigned toolsets/platforms/vendors and their outcomes, specifically:
  Windows Server, RHEL, Citrix, Scale Computing, cPanel, Certificate Management, SQL/Database systems, NAS/Storage, Backup Radar, Acronis, and Datto Backup.
• Expected to make system adjustments, recommendations, and improvements.
• Creates recurring maintenance procedure and effectively executes.
• Expected to be knowledgeable on related topics/systems to complete projects, onboardings, support escalations.
• Ability to estimate subject area labor, software, licensing, and hardware costs.

• Full‑Time Role – Regular business hours with flexibility as required by project or incident response needs.
• On‑Call Rotation – Participate in Tier 1 NOC and Tier 2 SOC escalation rotation every 2–3 months for a 2‑week period.
• Tier 3 On‑Call – Always available 24x7 for your designated area of responsibility. If Tier 2 (Tech Management) cannot resolve an issue, you are expected to respond to Tier 3 on‑call inquiries within 2–4 hours.
• Work from Home with 20–40% average travel to local area client sites per week.

• Deep understanding of IT best practices in security, redundancy, and scalability.
• Ability to work in a fast‑paced environment and manage shifting priorities.
• Strong problem‑solving skills and the ability to think critically in complex situations.
• Excellent organizational skills with attention to detail.
• Excellent documentation, communication, and time‑management skills.

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• 5+ years of experience in infrastructure engineering, systems administration, or consulting roles.
• Proven experience with virtualization, storage, Windows/Linux server platforms, and disaster recovery.
• Experience with cPanel/WHM, database administration, and Active Directory synchronization tools is a plus.

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally, equipment may need to be lifted or moved up to 25 lbs.