D365 CE Tech Lead; Remote

D365 CE Tech Lead (Remote with Some Travel)

Role: D365 CE (Customer Engagement) Tech Lead

Location:

Phoenix, AZ (Remote with travel to client location during planning/Go-Live meetings)

Job Type: 12 Months Contract

Job Description

• Minimum 8+ years of hands‑on experience in Dynamics 365 Customer Engagement apps
• Strong experience with Dataverse, Customer Insights Journey, Power Platform and Azure Services
• Solid understanding of Customer Insights Journey components:
  • Real‑time triggers, Segmentation, Templates, content blocks and Personalization
  • Extending Custom channel and building apis
  • Consent management and compliance regulations
  • Good understanding of fair view policy and platform limitation
• Experience with Power Platform (Power Automate, Power Apps, Power BI)
• Experience with Dynamics 365 Web API / REST
• Architect and implement event‑driven and message‑based integration patterns
• Implement real‑time and near real‑time integrations using:
  • Dynamics 365 Web API
• Implement authentication and authorization (OAuth 2.0, Azure AD, managed identities)
• Ensure API reliability with logging, monitoring, throttling, and retry policies
• Support CI/CD pipelines and ALM using Azure Dev Ops
• Collaborate with solution architects, consultants, and business stakeholders

Nice‑to‑Have:

• Experience integrating with utility systems (Oracle CC&B)
• Knowledge of Customer Insights – Data, Azure Data Lake, Synapse Workspace, Microsoft Fabric
• Knowledge on performance testing/planning/tuning on services integrated with Dynamics 365

Thanks & Regards
Ampstek LLC – Global IT Partner |