Remote Support Technician Security Clearance

Position: Remote Support Technician with Security Clearance
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. Responsibilities include but are not limited to:
* Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.

* Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.

* Provide user support and basic training for common applications, system procedures, and office productivity tools.

* Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.

* Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

* Work hours/required shift from 7:00 AM - 3:30 PM (may change to 9:30 AM-6:00 PM) as part of a coverage team operating 24x7 support, to include holidays.

Minimum Qualifications:

* High School Diploma with 6+ years of experience, an Associate's Degree with 4+ years of experience, or a Bachelor's Degree with 2+ years of experience.

* Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.

* Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.

* Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

* Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:

* Candidates with the following qualifications are preferred:

* Related work experience in a technical help desk position.

* Special non-commercial systems administrator experience (access management/file transfer).

* Experience with Service Now ITSM & ITBM.

* Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.

* Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.
Clearance Requirements:
* Must have a current/active TS/SCI with Polygraph.

Physical Requirements:

* Must be able to remain in a stationary position at least 50% of the time.

* Constantly operate a computer, phone, and other office equipment for extended periods of time.

* Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.