Content & Metadata Support Specialist - Remote
Remote / Online - Candidates ideally in
UK
Listed on 2026-01-15
UK
Listing for:
Kortext
Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
Technical Support, Digital Media / Production, IT Support
Job Description & How to Apply Below
Technical Support Agent (Content & Metadata)
Location:
Remote (UK)
Working hours:
Monday to Friday, 37.5 hrs per week
- Solve support incidents using standard operating procedures and engage with the wider team to manage incidents to a successful close.
- Manage support incidents within SLA targets, keeping the requester updated and ensuring a clear resolution plan.
- Handle exceptions in EPUB and PDF ingestion and metadata files (ONIX/XML, CSV, Excel) to ensure accurate, timely integration into our content management system.
- Optimise digital content files for performance and user experience, including file size reduction and format standardisation.
- Collaborate with content providers and distributors to obtain and verify digital content.
- Perform quality checks on ingested content to ensure it meets our standards for accuracy and usability.
- Troubleshoot and resolve issues related to digital content ingestion and optimisation.
- Maintain documentation for ingestion processes and procedures.
Please view the attached job description for full details.
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