Director of Network Operations El Dorado Hills

Description

Keeper Security is hiring an experienced and highly motivated Director of Network Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission.

Keeper Security is transforming cybersecurity for organizations with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and State

RAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.

The Director of Network Operations is responsible for the leadership, architecture, and operational excellence of Keeper Security’s global network infrastructure. This role leads the Network Operations Center (NOC) and partners closely with the Director of Security Operations to ensure strong coordination between NOC and SOC teams, delivering high availability, top-tier performance, and robust security across all network systems and cloud environments.

• Lead and remain hands‑on in the architecture, deployment, and management of Keeper Security’s global and cloud‑based network infrastructure
• Develop and execute a long‑term strategy that ensures scalability, resilience, and future readiness of the enterprise network
• Serve as both a technical leader and player‑coach, guiding engineers through complex issues while fostering a culture of accountability, innovation, and professional growth
• Establish and manage KPIs, SLAs, and performance metrics for all aspects of network operations
• Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize network performance across multi‑cloud and hybrid environments
• Own the incident response process for network‑related issues, driving root cause analysis, resolution, and continuous improvement
• Ensure all network operations meet or exceed applicable compliance standards, including SOC 2, ISO 27001, and FedRAMP
• Partner closely with the Director of Security Operations to strengthen coordination between NOC and SOC teams, establishing a collaborative shared model of operational excellence
• Leverage GenAI and automation to enhance monitoring, alerting, and troubleshooting workflows
• Drive initiatives in automation, orchestration, and AI‑driven optimization to improve efficiency, reliability, and visibility
• Evaluate emerging technologies and lead proof‑of‑concept initiatives to maintain Keeper’s technical and competitive edge
• Build, mentor, and develop a high‑performing team by setting clear goals, providing coaching, and supporting professional growth

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred)
• 10+ years in network or technical operations, with at least 5 years in a leadership role managing enterprise‑scale, mission‑critical environments
• Demonstrated ability to lead strategically and tactically, balancing vision with direct technical engagement
• ven experience designing, deploying, and operating AWS cloud and hybrid network architectures
• Deep understanding of network engineering, routing, switching, firewalls, and performance optimization
• Strong knowledge of network security best practices and compliance frameworks
• Exceptional leadership, communication, and collaboration skills with the ability to motivate and guide technical teams
• Excellent judgment under…