Junior IT Administrator

Overview

As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure.

• End-User Support & Provisioning:
  Execute the end-to-end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards.
• Tier 1 & 2 Troubleshooting:
  Act as the first point of contact for diagnosing and resolving hardware and software issues.
• Meeting Room Technology:
  Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures.
• System & Network Maintenance:
  Regularly monitor system and network performance tools; troubleshoot connectivity issues and, when necessary, elevate complex outages to the Senior IT Administrator.
• Inventory & Procurement Coordination:
  Maintain an accurate inventory of all IT assets, track hardware life cycles and assist in the procurement process for new equipment and software licences.
• Documentation:
  Maintain a strict "document everything" policy, ensuring every system change or upgrade is recorded.
• Identity & Access Management (IAM):
  Administer user accounts and profiles across various platforms, handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews.
• Security & Documentation Support:
  Assist in day-to-day security operations by applying patches and system hardening guidelines; maintain clear, up-to-date documentation for IT processes.
• Compliance Adherence:
  Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements.

• Bachelor's degree in Information Technology or a related field.
• At least 2-3 years of hands‑on experience in an IT support role.
• Deep understanding of IT principles, standards, and best practices.
• Bonus points for industry-recognised certifications.
• Sharp analytical and problem‑solving skills to tackle IT challenges.
• Team player with the ability to collaborate across departments.
• Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders.
• Capacity to effectively prioritise and oversee multiple projects concurrently.

• Cloud Productivity & Mail:
  Google Workspace (Admin Console, Gmail, Drive, Calendar)
• Communication:
  Slack
• Project & Documentation:
  Atlassian (Jira), Google Workspace, Notion
• Network:
  Fortigate, Ubiquiti (Uni Fi)
• MDM/Directory:
  Jump Cloud (Preferred)

• Own part of the company you’re helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work‑from‑anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think )

Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.