Lead Product Designer; Design System

As a Lead Product Designer (Design System) in our digital customer experience team, you’ll own the creation of world‑class customer experiences and deliver transformative solutions across the My Sky app via our design system. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

• Lead a small team of product designers to deliver world‑class, innovative, and intuitive evidence‑based user experiences across web and native platforms.
• Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals.
• Partner with engineering, product, research and analytics to ensure system usability, performance, and brand consistency across platforms.
• Be responsible for system architecture, tokenisation, documentation quality, and design‑engineering parity, while using AI tools and engaging with Design Ops to improve efficiency.
• Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles.
• Shape the end‑to‑end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.

Demonstrated experience delivering world‑class, large‑scale digital products and design systems across responsive web and native applications.

• Expert‑level skills with component libraries, token structures and conditional prototyping for scalable systems.
• Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (User Testing, Adobe Analytics) to interpret user behaviour and analyse performance.
• Proven experience partnering with developers on component implementation, governance pipelines and code alignment.
• Strong storytelling, stakeholder influence and resilience in fast‑paced, evolving environments.

To find out more about working with us, search #Life At Sky  on social media. A job you love to talk about.

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

The hybrid working expectations for this role are 3 days in the office per week. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.

London (Osterley):
Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds:
Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby Citi Park. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

Applying scalable UCD methods that drive measurable outcomes.