2nd Line Service Desk Technician

Duration: Initially 6 months, likely to go beyond

Start: asap

Location: Warrington

Full Time On Site, no hybrid or remote working.

You will need to be able to get BPSS clearance (need to have been in the UK for 3 years)

We are seeking a dynamic and customer-focused Second-Line IT famp Support Technician to join our clients team at their UK Head Quarters, situated at Birchwood Park, Warrington. The other location is Theale, near Reading. You will be the local and friendly face of IT, providing essential on‑site support to end‑users, ensuring smooth and Anfänger technology operations. This role requires a proactive individual with excellent troubleshooting skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.

• General End‑User IT Support
• Provide first‑line technical support to end‑users via ticketing system, drop‑ins, and scheduled Tech Bars
• Diagnose and resolve hardware and software issues, including device swap‑outs
• Deliver technical training and education to end‑users during Tech Bar sessions
• Provide VIP support to key stakeholders....