Senior Technician, IT Infrastructure

Location: Greater London

Senior Technician, IT Infrastructure page is loaded## Senior Technician, IT Infrastructurelocations:
London time type:
Full time posted on:
Posted Yesterday job requisition :
R0017658
* Competitive Compensation and Benefits
* Home Office Stipend
* Business Connectivity Reimbursement (Phone/Internet)
* Gym Membership or Equipment Reimbursement
* Linked In Learning Subscription
* Flexible Work Environment
* Tuition Reimbursement After One Year of Service
* Accelerated Career Path
* Award-Winning Culture & Community Outreach The Senior Technician is a cornerstone within Ryan’s Information Technology (IT) team, adept in Desktop Administration with a broad skill set in IT infrastructure, including Networks, Servers, and Telecommunications. Tasked with maintaining optimal systems and site performance and security, this role blends hands-on technical work with strategic project management and vendor collaboration. Emphasizing a proactive approach, the Senior Technician ensures robust, secure IT operations, supporting both daily needs and long-term initiatives.
** Duties and responsibilities, as they align to Ryan’s Key Results
**** People:
*** Foster a culture of collaboration and continuous improvement within the IT team.
* Act as a senior escalation point for complex technical issues and provide guidance to the Service Desk team.
* Lead communication and project coordination with business units, representing IT infrastructure services across the organization.
* Manage vendor relationships to enhance service delivery and optimize performance.
* Oversee multiple projects, demonstrating strong time management and leadership skills.
* Partner with IT management to improve service delivery methods and procedures.
* Support continuous cross-training within the Desktop Administration Team.
* Participate in on-call rotations for critical support outside normal business hours.
** Client**:
* Act as the primary point of contact for IT infrastructure support at designated locations, ensuring the reliability and performance of desktop and broader IT systems through strategic and hands-on support.
* Deliver tier 3 support for the Service Desk on desktop issues and provide tier 1-2 support for network, server, and telecommunications queries, showcasing a deep understanding of the IT infrastructure spectrum.
* Responsively address service desk requests via various channels, ensuring all tickets are resolved efficiently and in alignment with firm SLAs and "Best Practice" guidelines, to exceed client expectations.
* Forge strong, collaborative relationships with business units and vendors, serving as a critical liaison to translate requirements into IT solutions, address challenges, and align infrastructure developments with business goals.
* Manage the coordination, movement, and reconnection of IT infrastructure equipment, ensuring smooth transitions and minimal disruption to operations.
* Offer direct assistance to users, addressing queries and problems with a focus on service excellence and user satisfaction, ensuring that IT supports business productivity and growth.
** Value:
*** Lead strategic IT infrastructure projects beyond desktop technology, contributing to the design and deployment of scalable, secure solutions.
* Develop and uphold IT standards, policies, and procedures.
* Optimize vendor management for value and performance.
* Stay current with emerging technologies and recommend relevant innovations.
* Provide advanced troubleshooting and maintenance across IT infrastructure components.
* Promote operational excellence through ITIL frameworks and best practices.
* Conduct audits and performance analyses to optimize systems.
* Manage resource allocation and capacity planning to support future business needs.
*
* Education and Experience:

*** Bachelor’s degree in a relevant technology field, or equivalent experience and knowledge of computer/network principles, is required.
* More than 7 years of IT Infrastructure Support experience in medium to large multi-location companies managing Desktops, servers, networks, and telephony.
* Proven ability to provide tier 1-3 Desktop support in a 5,000+ user corporate computing environment that consists…