IT Support Technician

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Location:

Ringwood, Hampshire, + Hybrid Home Working

Hours:

37.5 hours per week full time

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem‑solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the-instance life cycle.

To succeed in this role, you will technologically have a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem‑solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

• Ongoing training and support
• Role‑specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years.

We are an Employee Ownership Trust, a growing company tuple w recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Our core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments.

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose‑built office.