Senior IT Assistant; Bid

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Contract Period 02 Mar 2026 to 29 Jan 2027 (10 months)

Payroll under Info Tech

Employer Business Government T26 Contract

Location Base Homantin

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

• To set up and maintain IT facilities for Government Laboratory (GL)
• To provide system support services for users, maintain daily IT operations and perform system program changes
• To upgrade firewall and network equipment
• To support the implementation of Windows 11 upgrade
• To support the implementation of Endpoint Detection and Response (EDR)
• To provide off‑site and on‑site support for GL Headquarters, new and existing remote offices

• Serve a contract assignment under Info Tech's headcount, full‑time second to serve the DPO
• To provide IT helpdesk service in remote offices of GL
• To provide updates and maintain Departmental Website and social media of GL
• To health check servers and network equipment of GL
• To install hardware, software and security patches/updates on PCs and notebooks
• To assist in the setup and configuration of IT equipment in GL
• To assist in the setup of IT facilities in new offices of GL
• To provide IT advice and support service in GL, which includes IT helpdesk, remedial and miscellaneous IT support services (including but not limited to Departmental Portal, e-Leave, VPN, Wi‑Fi service), central network monitoring, troubleshooting, etc., so that all computer users in GL could carry out their duties smoothly by using the computer systems

• Strong knowledge in Windows servers, Outlook Mail System, and wireless and mobile services
• Solid experience in providing IT advice, helpdesk and support service that covers hardware, software, applications, packages, networks, servers, special devices, system documentation, communication lines and equipment
• Experience in providing LAN administration jobs, maintenance, troubleshooting, support services and ad‑hoc services to users to ensure network and systems' reliable and satisfactory operations to meet service level requirements
• Proven experience in helpdesk support and PC support
• Knowledge in internet firewall support, remote access servers, virtual private network, various network, IT security, and security risk assessment is desirable
• Communication skills in dealing with vendors and users
• Experience in administration and technical support of Centrally Managed Messaging Platform (CMMP)

• At least 2 years' experience in Anti‑Virus Technology (AVT)
• At least 2 years' experience in PC LAN Support (PLS)
• At least 2 years' experience in Windows 7/8/10 (W10)
• At least 2 years' experience in Windows Server 2008/2012 (W12)
• At least 2 years' experience in Wireless and Mobile (WLM)
• 1 year's experience in Remote Access Server (RAS) is an advantage
• 1 year's experience in Virtual Private Network (VPN) is an advantage
• 1 year's experience in Internet Firewall Technical Support (IFW) is an advantage
• 1 year's experience in IT Security (ITS) is an advantage

• At least 2 years' experience in customer service (CLS)
• At least 2 years' experience in helpdesk call handling (HDT)
• At least 2 years' experience in vendor management (VMG)
• 1 year's experience in customer relations (ECR) is an advantage
• 1 year's experience in the management and support of Government systems and services (GSS) is an advantage

• At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent
• At least 5 years' relevant experience in a similar post and in a comparable capacity

12 Jan 2026

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