Service Delivery Coordinator

Job Title

Service Delivery Coordinator

$47,840.00/yr - $54,080.00/yr

Comp: $23-$26 per hour

Remote or Hybrid:
Lancaster, CA

Remote:
Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off‑site locations may be required.

Hybrid:
Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2–4 days per week. Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off‑site locations may be required.

Workdays: 5 days x 8 hours.

100% Company-Paid Medical and Dental Benefits.

Free Fiber Internet Service.

The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications' fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.

This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High school diploma or equivalent required
• Associates degree (A.A.) or equivalent combination of education and experience is preferred
• 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
• Strong understanding of fiber service delivery workflows, including construction and provisioning required
• Experience collaborating with customers, partners, and internal teams in fast‑paced, multi‑stakeholder environments required
• Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
• Experience supporting ICB / channel partner models preferred
• Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
• Familiarity with permitting, construction timelines, and right‑of‑way considerations preferred
• Experience coordinating field operations and service turn‑ups preferred
• Understanding of SLAs and enterprise service delivery expectations preferred
• Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
• Must be able to speak, read, write, and understand English as the primary language used in the workplace
• Spanish bilingual skills are desirable

• Manage the full-service delivery lifecycle for Race Communications' fiber products, from order acceptance through service activation and handoff to support
• Validate orders for technical accuracy, serviceability, and construction requirements
• Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn‑up
• Ensure delivery timelines meet contracted intervals and customer expectations

• Serve as the primary service delivery contact for ICB partners and direct Business customers
• Provide clear and consistent status updates throughout the delivery process
• Coordinate delivery activities with channel partners while maintaining Race Communications' standards and timelines
• Support escalations and resolve issues impacting service delivery

• Coordinate with Sales,…