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Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Pierre, Hughes County, South Dakota, 57501, USA
Listed on 2026-01-15
Pierre, Hughes County, South Dakota, 57501, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator
Job Description & How to Apply Below
A government IT service provider is seeking a Helpdesk Manager who will lead a team of Service Desk Technicians in a fully remote environment. The role demands strong leadership and adherence to ITIL best practices. Responsibilities include managing team performance, ensuring SLAs are met, and overseeing IT incident and problem management processes. Candidates should have a Bachelor's degree and substantial IT Service Desk experience, particularly in leadership positions.
Competitive salary offered at $120,000 annually.
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