Training Solutions Manager

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Overview

The Training Solutions Manager is responsible for designing, developing, and delivering scalable training programs that support employee development, client enablement, and organizational growth. This role leads the creation of innovative learning solutions, manages training content lifecycle, and collaborates cross‑functionally to ensure alignment with business goals.

Department
:
Service - Field Service

Location
:
United States/Remote

Compensation
: $78,000 - $110,000 / year

• Develop and execute training strategies aligned with organizational objectives.
• Conduct needs assessments with customers to identify skill gaps and learning opportunities.
• Collaborate inter‑departmentally to ensure customer training aligns with Glory’s strategic plan.
• Oversee the design and development of engaging training materials (eLearning, instructor‑led, blended, video content, customer training documentation).
• Ensure content is current, accurate, and aligned with adult learning principles and instructional design best practices.
• Manage end‑to‑end training programs, including delivery and evaluation.
• Monitor training effectiveness and continuously improve based on feedback and performance metrics.
• Partner with subject matter experts, department leads, and external vendors to create impactful learning experiences.
• Serve as liaison between L&D, other business units and the customer to ensure training supports operational needs.
• Leverage learning management systems (LMS) and other digital platforms to deliver and track training.
• Help develop tools to monitor the effectiveness of training and customer adoption.
• Stay current with trends in learning technologies and recommend tools to enhance training delivery.

• Bachelor’s degree in Education, Instructional Design, Business, or related field or equivalent experience.
• 5+ years of experience in training development, instructional design, or L&D program management.
• Proficiency with LMS platforms and collaboration tools.
• Experience in professional services, SaaS, or technical training environments.
• Strong project management skills and ability to manage multiple initiatives simultaneously.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Proficient writing and documentation creation skills.
• Familiarity with data‑driven learning analytics and performance measurement.
• Ability to adapt to ever‑changing business environments and analytical with process‑oriented mindset.
• Documentation skills to mitigate risk and ensure timely delivery.

• Maintain regular working hours aligned with U.S. time zones and team schedules.
• Communicate effectively across virtual platforms.
• Demonstrate accountability and proactive collaboration in a remote environment.
• Participate in virtual meetings, training sessions, and occasional in‑person events or workshops (travel up to 10%).

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution, plus 3% match up to 6% of your contribution.
• Health insurance – 3 medical plans to choose from (high, medium, low deductible) via Blue Cross Blue Shield.
• MDLive – 24/7 Virtual Doctor plus a Nurse Line.
• Dental insurance.
• Vision insurance.
• FSA / Dependent Care.
• Voluntary Life Insurance.
• Basic Life insurance and AD&D – company paid.
• Short Term Disability / Long Term Disability / Employee Assistance Program – company paid.
• Paid Vacation – prorated hours in first year, 80 hours at full year, increasing with service.
• Paid Sick days per city/state requirements.
• Paid Holidays – 9 to 11 days per start date.
• Professional development assistance.
• Education assistance.
• Adoption Assistance.
• Legal and  plans.
• Annual Bonus opportunity.
• Opportunities for internal promotions/career advancement.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting