Implementation Manager

Implementation Manager

Join Payroll Solutions as an Implementation Manager to oversee the technical application design, construction, and implementation for assigned accounts and projects.

• Lead a small implementation team.
• Manage deliverables to stay within timeline and scope.
• Ensure clients receive the best implementation experience and guidance throughout the process.
• Oversee the implementation of new HCM and Benefit Services clients.
• Organize and lead meetings with clients to promote forward progress of the implementation process.
• Bring in subject‑matter experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products.
• Be ultimately responsible for client satisfaction before transition to Customer Service.
• Follow the defined project plan to effectively implement additional HCM services.
• Communicate all steps and progress on a regularly scheduled basis with client and team.
• Schedule and complete necessary new client on‑site, telephone, or internet training to customer satisfaction.
• Manage client relationships and provide primary client service throughout implementation.

• Bachelor's degree in a technical discipline or equivalent preferred.
• Excellent organizational skills.
• A strong product, service, and technical background.
• Highly organized, able to multi‑task and work with others.
• Excellent communication skills.
• Proven customer service skills.
• HCM and iSolved experience is a plus.

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401(k) employer matching program.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

This role supports our office hours of Monday‑Friday 9am‑5pm.

First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the Payroll Solutions leadership.

Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations across Wisconsin, Arizona, Nebraska, and Colorado.

See all Payroll Solutions openings on their website or reach out to our Lead Recruiting Partner, Lisa Zautke, on Linked In.

Referrals increase your chances of interviewing at Payroll Solutions by 2x.