Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-15
Austin, Travis County, Texas, 78716, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A federal IT solutions provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians providing Tier 1 support. This position demands strong leadership in a remote environment, ensuring compliance with ITIL best practices. The ideal candidate will manage service levels and mentor staff effectively while also handling escalations and driving continuous improvements. A bachelor's degree and extensive experience in IT Service Desks and ITIL practices are essential.
Competitive salary offered at $120,000 annually.
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