Application Support Administrator

Employer Industry: Insurance and Professional Services

• Generous time off, including personal and volunteering days
• Tuition reimbursement and opportunities for professional development
• Flexible remote work options
• Charitable contribution match programs
• Stock purchase opportunities
• Inclusive and award-winning workplace culture

• Review incoming Help Desk tickets to provide support and troubleshoot applications
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance
• Manage user access and permissions while ensuring data security and compliance with company policies
• Assist in escalating unresolved issues and provide prompt feedback to internal customers
• Collaborate effectively with cross-functional teams to enhance user experience

• Must be fluent in French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficiency with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Knowledge of applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, Erlon

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