Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-01-15
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Location: City of Albany
A government IT services company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support in a fully remote environment. Candidates should possess strong ITIL knowledge, significant leadership experience, and a commitment to operational excellence. The role includes mentoring technicians, overseeing incident management practices, and ensuring compliance with service levels. Applicants must be able to manage remote teams and may require travel occasionally.
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