Senior HR Systems Business Analyst; Workday​/ServiceNow WTL

Position: *Senior HR Systems Business Analyst (Workday / ServiceNow) WTL, ON
Location: Waterloo

Senior HR Systems Business Analyst (Workday / Service Now)
Support a global insurance leader as a digital business analyst and test lead, working on innovative HR tech initiatives including AI enablement and digital transformation. Hybrid role based in Toronto or Waterloo. Key tools:
Workday, Service Now HRSD. Strategic HR domain focus with strong UAT leadership and testing oversight.
What is in it for you:
• Salaried: $50-55 per hour.

• Incorporated Business Rate: $60-65 per hour.

• 18 months, with potential extension based on business needs and performance.

• Full-time position: hours per week.

• Weekday schedule from 9 am to 5 pm; some meetings may begin as early as 8:00 am to accommodate global collaboration.

• In-office presence required from Tuesday to Thursday.

• Remote work available on Mondays and Fridays.

• Occasional evening calls with colleagues in Asia as part of a global HR technology team.
Responsibilities:

• Facilitate business and user requirements gathering with HR partners.

• Document functional specifications, process flows, and acceptance criteria aligned with human-centered design.

• Define and maintain test strategies for functional and non-functional requirements.

• Oversee test planning, execution, traceability, and regression suite development.

• Lead UAT preparation, execution, triage, and hypercare.

• Manage test environments and ensure synthetic data is used to protect confidentiality.

• Coordinate defect triage and publish metrics on coverage, pass rate, and defects.

• Collaborate on accessibility, performance, and privacy compliance with cross-functional teams.

• Contribute to continuous improvement through documentation and process enhancements.

• Support change management and readiness activities tied to vendor releases.
What you will need to succeed:
• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.

• CHRP/CHRL, PMP certification, or human-centered design knowledge is preferred.

• 3+ years of experience as a Business Systems Analyst or HR Systems Analyst in enterprise HR technology.

• Hands-on experience with Workday and/or Service Now HRSD, including modules such as Core HCM, Recruiting, Onboarding, and Time & Absence.

• Proven leadership in test strategy, planning, execution oversight, and defect management.

• Strong understanding of SDLC methodologies (agile or waterfall) and functional/non-functional testing.

• Proficiency in test and defect management tools such as Test Plans/Xray and JIRA.

• Experience documenting business requirements and leading workshops or UAT sessions.

• Familiarity with accessibility and performance testing and HR data privacy standards.

• Experience in global organizations or working with vendors in HR tech ecosystems.

• Technical aptitude or configuration experience is an asset.

• Strong critical thinking, communication, and stakeholder engagement skills.