First Line Support Engineer

Location
:
France (Can be based in Belgium or Czechia).

Are you passionate about solving technical problems and delivering exceptional customer service? We’re looking for a First Line Support Engineer to join our dynamic Services team. This is a remote position
, offering flexibility while working in a fast-paced, global environment.

• Be the first point of contact for customer issues, diagnosing and resolving problems quickly and efficiently.
• Use remote tools to troubleshoot and resolve technical issues.
• Log all actions accurately in our CRM system and ensure compliance with Service Level Agreements.
• Collaborate with Global Support, Field Engineers, and Service Managers to deliver outstanding service.
• Keep your technical knowledge sharp through training and self-study.

• Strong problem-solving and multitasking skills.
• Solid understanding of hardware devices and basic electrical/mechanical functions.
• IT skills including networking, Windows OS, and familiarity with tools like Sales Force and Service Max.
• Excellent communication skills in English and ideally French
  .
• Spanish would be a bonus, but not essential.
• A proactive, customer-focused attitude with a sense of urgency.

• Work on exciting projects to enhance remote support capabilities.
• Be part of a collaborative, global team that values knowledge sharing.
• Opportunities for professional growthательные continuous learning.

Ready to make an impact? Apply now and help us deliver world-class support!