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First Line Support Engineer
Remote / Online - Candidates ideally in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-01-15
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listing for:
Kongsbergsystems
Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location
:
France (Can be based in Belgium or Czechia).
Are you passionate about solving technical problems and delivering exceptional customer service? We’re looking for a First Line Support Engineer to join our dynamic Services team. This is a remote position
, offering flexibility while working in a fast-paced, global environment.
- Be the first point of contact for customer issues, diagnosing and resolving problems quickly and efficiently.
- Use remote tools to troubleshoot and resolve technical issues.
- Log all actions accurately in our CRM system and ensure compliance with Service Level Agreements.
- Collaborate with Global Support, Field Engineers, and Service Managers to deliver outstanding service.
- Keep your technical knowledge sharp through training and self-study.
- Strong problem-solving and multitasking skills.
- Solid understanding of hardware devices and basic electrical/mechanical functions.
- IT skills including networking, Windows OS, and familiarity with tools like Sales Force and Service Max.
- Excellent communication skills in English and ideally French
. - Spanish would be a bonus, but not essential.
- A proactive, customer-focused attitude with a sense of urgency.
- Work on exciting projects to enhance remote support capabilities.
- Be part of a collaborative, global team that values knowledge sharing.
- Opportunities for professional growthательные continuous learning.
Ready to make an impact? Apply now and help us deliver world-class support!
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