IT Systems Administrator

Are you our missing ingredient?

As soon as you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang‑out’s app, you will likely have used a Zonal product. We are a family business with Scottish roots operating from our modern head office in Edinburgh, a southern base near Gatwick and an Innovation Centre in Abingdon.

We are looking for a Systems Administrator who can implement, monitor, and support highly available IT solutions across multiple sites. This role offers a hybrid working arrangement, balancing routine office hours at our Edinburgh head office with remote work flexibility and infrequent visits to our other sites. In addition to day‑to‑day maintenance, you’ll influence the design and delivery of our on‑premise and cloud solutions for all corporate staff, leading and contributing to numerous projects ranging from small‑scale implementations to new business‑wide processes.

• Support our virtualised server and desktop environment, across both VMWare vSphere and Microsoft Azure
• Maintain our on‑premises hardware across multiple UK offices, primarily storage and compute
• Manage both our on‑premises AD environment and our Entra tenant
• Lead projects with all teams in Zonal, designing and implementing new tools, processes, and procedures
• Work closely with our Security team and relevant business functions to implement and routinely test BCP processes, with an emphasis on our backups
• Provision and update certificates and DNS for our public domains
• Act as an escalation point for the internal IT team, owning critical or high‑level tickets, maintaining excellent communication with stakeholders throughout
• Have a heavy focus on security, dealing with incidents promptly and suggesting and implementing improvements where possible
• Participate in on‑call cover, with the ability to lead a DR response in the event of an emergency

The Zonal group is one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels, including national brands such as Pizza Express, Greene King, Harvester and Butlins. We provide our customers with solutions that enable them to understand their customers’ behaviour and preferences, excelling in an increasingly competitive market.

Passion, Teamwork, Innovation, Professionalism, Accountability and Customer‑Obsessed. We are a family company that values great culture and looks for people who thrive on building solutions for complex problems. We provide a flexible working environment with a culture that helps everyone achieve their best.