Senior Product Manager

About the Role

They are looking for a customer-facing Agent Product Manager to join their growing team. In this role, you’ll partner with enterprise clients to identify high-impact opportunities for AI adoption, design agent-based workflows, and oversee successful implementations. You’ll serve as the bridge between customer needs and the AI engineering team, ensuring our solutions deliver real business value.

What You’ll Do

• Identify & Prioritize Use Cases:
Partner with strategic accounts to uncover efficiency gaps, automation opportunities, and high-value AI applications. Lead discovery sessions to map business needs.

• Facilitate Product Design Workshops:
Co‑create solutions with clients by running design workshops that transform business requirements into AI agent workflows.

• Define Requirements:
Translate customer insights into clear, actionable requirements for the AI Agent Engineering team. Ensure alignment between business goals and technical delivery.

• Lead Implementations:
Manage the full lifecycle of AI solution deployments, from planning to delivery. Oversee timelines, expectations, and success metrics while acting as the primary customer interface.

• Champion Customer Success:
Ensure adoption, measure impact, and recommend optimizations in partnership with our AI Customer Success Managers.

What They Are Looking For

Must Have

• Strong sense of ownership, urgency, and customer focus—thriving in an early‑stage startup environment

• 3–5 years in customer‑facing or hybrid tech roles (e.g., product management, customer success, implementation, strategy consulting, or solutions engineering)

• Proven ability to translate business requirements into technical specifications or product briefs

• Experience leading workshops and navigating ambiguous client needs

• Analytical thinker with excellent problem‑solving skills

• Outstanding communication skills—able to influence both technical and business stakeholders

• Experience with enterprise SaaS implementation or deployment

Nice to Have

• Familiarity with AI/ML products, automation platforms, or workflow optimization

• Background in insurance, fintech, or other regulated industries

• Knowledge of prompt engineering or agent-based AI systems

• Competitive salary plus equity options

• Flexible PTO

• 401(k) plan

• Comprehensive health, dental, and vision coverage

• Flexible work environment, including remote work options

• A collaborative, innovative culture where your impact is visible

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