Service Desk Technician

Position Summary

We are seeking an experienced, proactive Service Desk Technician to join our Chicago office. This role is critical in supporting our attorneys and staff with day‑to‑day IT needs in a fast‑paced, professional environment. You will report to a supervisor also based in Chicago, with broader IT leadership in our St. Louis office.

• Provide Tier 1 and Tier 2 technical support to onsite and remote offices, in a Windows‑based enterprise environment.
• Troubleshoot, diagnose, and resolve hardware and network issues quickly and efficiently.
• Provide comprehensive application support, including installation, configuration, troubleshooting, and user assistance for core business software and enterprise applications, ensuring optimal performance and minimal disruption to daily operations.
• Support Microsoft Entra, Intune, and Autopilot, including device provisioning and user access management.
• Ensure responsiveness to internal support requests via phone, email, and ticketing systems.
• Collaborate with remote IT teams to elevate complex issues and maintain system standards.
• Assist with the onboarding and setup of new users and devices.
• Maintain documentation of configurations, troubleshooting steps, and solutions.

• Minimum of 3 years’ experience providing tech support in a Windows enterprise environment.
• Demonstrate a strong security mindset by adhering to company cybersecurity policies, identifying potential threats, and promoting safe computing practices during all support interactions.
• Hands‑on experience with Microsoft Entra, Intune, and Autopilot.
• Ability to troubleshoot and resolve a wide range of technical issues independently.
• Proven success working in fast‑paced, professional settings.
• Exceptional communication and interpersonal skills; must be professional, responsive, and service‑oriented.
• Highly proactive with strong time management and organizational skills.
• Strong research skills and a methodical approach to problem solving.

• Initially 100% onsite in our Chicago office to ensure full integration and training.
• After initial onboarding, eligible for 1 remote day per week.
• Standard hours are 9:00 AM – 5:00 PM CST.
• Rotating 1‑week on‑call schedule to provide after‑hours support and ensure continuity of service.

• Join a collaborative and service‑driven IT team that supports a high‑performing legal practice.
• Be part of a firm with a national presence and a boutique focus on private wealth planning.
• Work in a professional environment that values responsiveness, excellence, and innovation.

$75,000 – $90,000 annually. Compensation decisions depend on a wide range of factors including but not limited to relevant experience and training, skills set, current business needs, market factors, and other job‑related factors permitted by law. This role will also be eligible for an annual discretionary variable incentive bonus.

Harrison LLP offers a comprehensive benefits package including generous time off, firm‑paid holidays, medical/dental/vision insurance, and 401(k).

Harrison LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Harrison LLP will not accept unsolicited resumes through or from search firms or staffing agencies for this role. All unsolicited resumes will be considered the property of Harrison LLP, and the Firm will not be obligated to pay a placement fee.