Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-14
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
A government-focused IT service provider is seeking a Helpdesk Manager to lead a Service Desk team in a fully remote environment. The manager will oversee Tier 1 support for federal clients, ensuring compliance with ITIL best practices. Key responsibilities include team management, scheduling, incident handling, and performance monitoring. Applicants should have a Bachelor's degree with 8-12 years of experience, including leadership roles.
This position offers a competitive annual salary of $120,000.
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