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IT Support HelpDesk/Support Systems Administrator Technical Support

Service Desk Lead — Remote-Eligible ITIL Leader

Remote / Online - Candidates ideally in
Virginia, USA
Listing for: ITC Federal, Inc
Remote/Work from Home position
Listed on 2026-01-14
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
A federal consulting company is seeking a Service Desk Lead to oversee IT Service Desk operations. This position involves managing user support, ensuring effective incident resolution, and maintaining high customer satisfaction across various locations. The ideal candidate will have a Bachelor's degree, at least 5 years in service desk operations, and experience with ITIL-based practices. Strong leadership and communication skills are essential.

This role supports diverse users within a challenging IT environment.
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