Sr Software Engineer, Network Services

Sr Software Engineer, Network Services – Ticketmaster

Location:

Work from Home - Pennsylvania

Division:
Software Engineering

Supervisory Organization:
International Ticketing

Line Manager:
Sr Manager – Network Services

Contract

Terms:

Permanent/Full Time

The Network Reliability Engineering (NRE) team is a newly established group within our global network team, focused on bringing a software-first approach to network engineering and operations. Our mission is to eliminate manual effort, improve reliability, and enable agility through automation.

As a software engineering team, NRE partners closely with the core network team to identify operational challenges and build automation solutions that scale. We also collaborate with other software engineering teams within the infrastructure group to deliver end-to-end tooling and services.

The team plays a critical role in evolving the way networks are managed—leveraging automation frameworks, observability tools, and SRE best practices to support a resilient and secure global infrastructure.

In this role, you’ll design and build automation systems and tools that reduce manual network operations, streamline workflows, and improve the reliability of our global infrastructure.

Your work will span a broad range of automation efforts—including provisioning network hardware, implementing new configurations, enforcing access policies across our data centers and AWS environments, and developing observability and monitoring systems.

You’ll collaborate closely with the Core Networking team and infrastructure software engineering teams to deliver scalable, resilient automation aligned with architectural and security standards.

This is a high-impact opportunity to apply software engineering best practices to networking challenges.

• Designing and building internal tools and automation systems to streamline network workloads.
• Automating the provisioning and configuration of network devices and services.
• Implementing systems to enforce network access policies across global data centers and AWS environments.
• Supporting systems the team has developed.
• Developing observability and monitoring tools to track network health, performance, and reliability.
• Collaborating closely with the core networking team to translate architecture and design into scalable automation.
• Integrating with internal APIs and systems built by other infrastructure engineering teams.
• Writing Infrastructure-as-Code (e.g., Terraform) to manage cloud and on-prem network infrastructure.
• Applying SRE best practices to improve availability, scalability, and operational efficiency.
• Maintaining high standards for code quality, testing, and documentation in automation projects.
• Participating in incident response and troubleshooting efforts, using data-driven analysis to drive improvements.
• Identifying opportunities to reduce operational toil and proactively proposing automation solutions.
• Contributing to a culture of continuous improvement, knowledge sharing, and strong team collaboration.
• Completing assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology.
• Supporting PCI / security compliance requirements (upgrades, defect management, etc).
• Participating in on-call and potentially after-hours support as required.

• 5+ years in roles such as Software Engineering, Network Automation, Network Reliability, or SRE/Dev Ops with a strong track record of delivering automation for mission‑critical infrastructure.
• Proficient in Python (required), with experience in Go or Rust preferred.
• Comfortable building tools, scripts, and services that interface with network devices and APIs.
• Hands‑on experience with CI/CD tools (e.g., Git Lab CI) for automating build, test, and deployment pipelines.
• Strong with Ansible (playbooks, roles, modules).
• Experience with open source network tooling such as Nautobot, Net Box, NAPALM, Netmiko.
• Experience using Docker and Kubernetes to build and manage network tools and services in a cloud‑native environment.
• Deep experience with Terraform (required) and/or Pulumi for provisioning infrastructure declaratively.
• Understanding of…