Senior WFM Telestaff Consultant; Remote

Job Category :
Workforce Management Consulting

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise:
Make a difference and inspire confidence.

Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.

Due to our rapid growth, we are looking for a remote Senior WFM Telestaff Consultant to join our team. As a Senior WFM Telestaff Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of UKG Tele Staff.

What you’ll do:

• Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment.
• Partner with our clients to help configure and advise on Tele Staff solutions.
• Demonstrate a comfortable ability working across many verticals, with a focus on Public Sector and Public Safety.
• Build meaningful relationships with our clients and advise them how to best use their UKG systems.
• Assist in mentoring other Tele Staff teammates through their projects, and delegate solutioning as needed.
• Draw on your industry and Tele Staff expertise to develop, maintain, and implement solutions to help clients solve business problems through their Tele Staff system.
• Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications.
• Document, analyze, test, and modify the Tele Staff solution based on and related to client and system design specifications.
• Model Mosaic’s customer service vision of Guide, Anticipate, Exceed!

How you’ll be measured:

• Maintaining target utilization rate.
• Maintaining Core and Advanced Tele Staff UKG certification and to be considered a Subject Matter Expert (SME).
• Completion of projects with a focus on a high-quality deliverable and client experience.
• Mentoring Tele Staff Consultants through first projects and delegating functional solutions to others.
• Strong ability to develop complex functional design solutions in the product (or specialty area) that meet clients’ needs.
• Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, setting and managing expectations, and providing sound recommendations to clients, resulting in customer retention.
• Managing day-to-day operational activities and maintaining your client workload in a professional, timely manner.

What we offer you:

• An opportunity to autonomously own your projects and be the driving force through the implementation.
• The ability to share your expertise to inspire confidence with our clients in using their Tele Staff system.
• A competitive salary of $94,000-$135,000 with bonus potential.
• Comprehensive benefits, perks and PTO package.
• An award-winning company culture in a flexible, remote environment.

What makes you successful:

Need to haves:

• 5+ years of Tele Staff consulting experience.
• Ability to work fully remote and travel up to 40% as needed for client work.

Nice to haves:

• A completed Bachelor’s degree from an accredited University.
• Tele Staff Accreditation Certification

Equal Opportunity Employer
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