Associate Linux Support Engineer

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Canonical is a leading provider of open source software and operating systems to global enterprises and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers and industry leaders in many sectors. Canonical is a founder‑led, profitable, and growing company with 1,100+ colleagues in 75+ countries, very few office‑based roles, and teams that meet two to four times yearly in person in interesting locations worldwide.

• Work from your remote home office to provide technical support for employees.
• Own new cases via telephone, email, and web, serving as an internal customer advocate.
• Handle each support case in accordance with our Service Level Agreement (SLA) and aim for the highest customer satisfaction.
• Contribute new knowledge‑base articles and maintain existing ones to capture shared knowledge and lessons learned.
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work to tackle the most important and urgent tasks first.
• Continuously learn as our products and services grow and evolve.
• Understand the Ubuntu development process to set accurate customer expectations regarding fix timelines.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely.
• Identify and suggest opportunities to provide a better service.
• Participate in the regular weekend working rotation.

• Exceptional academic track record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative of an alternative chosen path (preferable majors: Computer Science, MIS, Electrical Engineering, etc.).
• Confidence to speak up, exchange feedback, and share ideas without hesitation.
• Track record of exceeding expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, configuring files).
• Knowledge or basic hands‑on experience in two or more of:
  • Linux server administration
  • Programming fundamentals in any language (e.g., bash, Perl, Ruby, JavaScript, C/C++, Go)
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
  • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change, and handle the pressure of a customer‑facing role.
• Strong written and verbal English communication skills.
• Appreciation of diversity, politeness, and effectiveness in a multicultural, multinational organisation.
• Result‑oriented, with a personal drive to meet commitments.
• Ability to travel internationally twice a year for company events up to two weeks long.

• Experience supporting virtualised environments (KVM, Virtual Box, VMWare).
• Experience with other open‑source desktop technologies.
• Active contribution to open‑source projects, forums, or code.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu – one of the most important open‑source projects and the platform for AI, IoT, and the cloud – we are changing the world of software. We recruit globally and set a very high standard for people joining the company.

Most colleagues at Canonical work from home since its inception in 2004. Working here is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.