Senior Project Manager; Customer Success - Remote

• Full-time

At Pay Near Me , we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as Pay Pal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust Pay Near Me  to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth.

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX, and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

We’re in growth mode and looking for an experienced Senior Project Manager for Customer Success to deliver our payment solutions to customers. This high-impact role will work directly with customer executives and their teams, and have significant interaction with software partners, Sales, Product, and Engineering teams. This position reports to the Senior Manager of Project Management.

As a Senior Project Manager, you’ll be responsible for managing our customer implementations from start to finish. To do this, you’ll work closely with Sales execs, Sales Engineers, Launch Account Managers, Implementation specialists, Product Managers, and Developers to ensure our customer implementations are smooth and on-time for both the internal teams, and our customers.

This position requires someone who is a great communicator and comfortable with managing internal and external customers through the project process.

Responsibilities

• Developing and executing large complex projects from start to finish
• Tenacity and empathy in dealing with people and projects
• Communicating in a way that is clear and motivates teams to perform their best
• Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers
• Be the hub of communication
• Managing the team in meeting implementation goals on time
• Leading external and internal stakeholder meetings
• Identifying external or internal risks, and driving mitigation plans to project completion
• Coordinating and driving issue escalation and resolution
• Adjusting the plan due to changes in scope and/or schedule
• Being an expert at anticipation

• 7+ years of Project Management or Customer Implementation experience
• Excellent analytical and problem-solving skills
• Very strong verbal and written organizational, presentation and communication skills
• Unfazed by juggling multiple projects, scope changes and tight deadlines
• Familiarity with the following:
  • JIRA, Asana, Wrike or other project management tools
  • Confluence Wiki
  • Agile and Waterfall project methodologies
  • Scrum
  • Excel or Google Sheets
• Independent and self-motivated
• Beneficial if you have previous experience working remotely

Location:Flexible/Remote (within the US)

• 100% Remote (must be in US)
• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• 2x / year in-person team meet-ups…