Production Operations Systems Engineer

Job
Location: REMOTE WORK, VA, United States
Date Posted: Dec 31, 2025
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum

Clearance Required:

None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits:

SAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems to join our VA team. The ideal candidate develops solutions to routine technical problems of limited scope and follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This is a 100% Remote role.

• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
• Perform hands-on repair of equipment and maintenance/installation of computing infrastructure.
• Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Education Required

• Bachelors and eight (8) or more years of experience with a degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) are preferred.

Experience Required

• Experience with AWS and/or Azure Cloud experience with S3, Step Functions, Batch Jobs, Cloud Watch.
• Minimum 5 years SQL query and monitoring experience.
• Minimum of 5 years of experience in systems engineering or a related field, particularly in production environments.
• Proven track record of managing and maintaining large-scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or Power Shell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or Salt Stack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such Cloud Formation.
• Experience with monitoring tools like Dyna Trace, Science Logic, and Cloud Watch.
• Ability to troubleshoot and optimize system performance and reliability.
• Understanding of network protocols, firewall configurations, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Knowledge of security best practices for production systems.
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards.
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
• Experience with database performance tuning and backup/recovery processes.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with version control systems like Git and CI/CD tools like Git Hub Actions, AWS Code Build and Code Deploy.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
• Strong…