Infrastructure Support Engineer - Cloud & VoIP

Location: Newcastle upon Tyne

Infrastructure Support Engineer - Cloud & VoIP

£40,000 - £50,000 + car + on-call + bonus
Home-based | North East Region

We're recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. This is a home-based role combining remote and on-site infrastructure and application support across customer locations within your region.

As an Infrastructure Support Engineer Cloud & VoIP, you'll work across a blend of cloud-hosted and on-premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications.

This role includes participation in a 1-in-5 on-call rota, supporting business-critical platforms where reliability and uptime are essential.

The Role

As an Infrastructure Support Engineer (Cloud & VoIP), you will:

Deploy, manage and support cloud-hosted and on-premise infrastructure platforms
Support VoIP / SIP-based application environments used for emergency communications
Migrate legacy on-premise platforms into cloud environments
Provide remote and on-site technical support to diagnose and resolve incidents
Maintain and upgrade Windows, Linux, network and application components
Ensure infrastructure aligns with security, resilience and compliance standards
Fully document systems, changes, incidents and resolutions

Technical Skills & Experience

We're looking for an Infrastructure Support Engineer (Cloud & VoIP) with a strong infrastructure background and exposure to VoIP or SIP technologies, including:

2+ years' experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
Strong experience with Windows Server (Apply online only))
Experience supporting Linux environments (Debian desirable)
Hands-on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Free switch or STUN
Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs

Experience with Microsoft SQL Server, SSMS and writing SQL queries
Scripting or automation experience (Power Shell, Bash, Python or similar)
Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
Strong troubleshooting, communication and documentation skills

Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.

Package & Benefits

£40,000 - £50,000 base salary
On-call rota (1 week in
5)
Company car
Bonus scheme
25 days holiday + bank holidays
Laptop, mobile phone and comprehensive benefits package

This is an excellent opportunity for an Infrastructure Support Engineer (Cloud & VoIP) looking to work on meaningful, high-availability systems with long-term stability and progression.

Click apply now to be considered