Technical Account Manager - Commerce​/Partner Success; Remote

Employer Industry: Travel Technology Solutions

• Competitive salary with uncapped quarterly performance bonuses
• Unlimited PTO for work-life balance
• Flexible work environment with options for remote work and co-working space
• Access to generous parental leave and comprehensive health benefits, including 100% employer‑paid Medical, Dental, and Vision coverage
• Opportunity to make a significant impact within a rapidly growing startup environment

• Serve as the primary technical point of contact for multiple B2B partners, ensuring clear communication and support
• Assess and validate reported technical issues before escalating to engineering, including detailed analysis and prioritization
• Improve intake workflows and triage processes to create consistency across partner engagements
• Collaborate with cross‑functional teams to refine escalation paths and service expectations
• Advocate for partner needs while maintaining alignment across various technical work streams

• Proven experience as a Technical Account Manager, Solutions Engineer, Technical Support Engineer, or in a similar technical‑customer role
• Strong communication skills with the ability to build trust and clarity with partners and internal teams
• Technical fluency in interpreting logs, analyzing data, and using monitoring tools for issue investigation
• Excellent organizational skills, capable of managing multiple partner requests simultaneously
• Strong judgment in evaluating issue severity and operational urgency

• Intermediate to advanced SQL skills and experience with data analysis or BI tools
• Familiarity with API debugging and distributed systems
• Experience optimizing ticketing and triage systems such as Zendesk or Jira
• Background in improving cross‑functional workflows or partner‑facing operations