Presales Architect, Product Specialist Remote
Singapore, Singapore
Listed on 2026-01-14
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IT/Tech
Technical Sales, IT Consultant, Cloud Computing
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote‑first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
See yourself at TwilioJoin the team Db as Twilio’s next Presales Architect, Product Specialist 5 (CDP / Martech AI)
About the jobThis position is needed to partner closely with sales, solutions engineering and enterprise strategists to consult on complex, multi‑product opportunities. You will scope, design and validate how complex multi‑product solutions fit into the client’s ecosystem and help paint the long‑term Twilio vision for our customers. You will be a critical partner cross‑functionally, working with product, engineering and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.
Responsibilities- Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CDP, AI and data engineering trends.
- Scope, design and build multi‑product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE and Enterprise Strategist teams.
- Design creative solutions across customer data flows, AI decisioning and end‐to‐end customer journey design.
- Teach cross‑functional teams on product specific knowledge, enablement, strategy and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.).
- Mentor core sales and SE team members on value‑selling strategies and complex solution sales.
- Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes.
- Provide proactive thought leadership and feedback to improve our Specialist Sales Org and the multi‑product GTM motion.
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design and validation.
- Expert stakeholder collaboration and influencing skills.
- 6+ years of progressive presales experience, including complex solution architecture.
- 2+ years of demonstrated expertise in CDP and/or martech related platforms – including data engineering, data modeling and/or cloud data warehouse.
- Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling.
- Experience selling and designing solutions across multiple product areas within a CDP or Martech‑related platform.
- Confidence influencing and engaging with a highly skilled and experienced audiences including C‑level executives.
- Experience working in an overlay or specialist presales capacity.
- Experience collaborating with product on strategy, positioning and roadmap.
This role will be remote, and based in Singapore.
TravelWe prioritize connection and opportunities to build relationships with our customers and Gis each other. For this role, approximately 20% travel is anticipated to help you connect in‑person in a meaningful way.
What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample…
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