Dynamics 365 F&O Functional Consultant; Customer Service & Warehousing - remote

Dynamics 365 F&O Functional Consultant (Customer Service & Warehousing) - remote

Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Dynamics 365 F&O Functional Consultant (Customer Service & Warehousing) – remote to join our team in Toronto, ON.

The Microsoft Dynamics Functional Analyst – Customer Service and Warehousing position plays a key role in identifying, analyzing and translating business requirements and processes into D365 F&O technological solutions. S/he provides guidance to the various stakeholders on how Microsoft Dynamics 365 Finance and Operations can best answer their requirements, perform fit‑gap analysis and build the Functional Design Documents required for a successful D365 F&O implementation (Reports, Interfaces, Conversions, Extensions and Workflows).

During the project development phase, the functional analyst will configure the project and operational environments according to the needs identified during the conception, solution redesign, support the development team and provide demos. S/he will support the development of the testing, planning and execution of the required tests while ensuring the delivery of the integrated solutions answers the business needs. S/he has excellent communication skills in addition to extensive knowledge of functional analyst professional practices and strategic business acumen.

S/he will work closely with business partners, analysts, architects, the development team and managers.

• Collaborate with business stakeholders to understand, document, and analyze functional requirements.
• Translate business requirements into effective Microsoft D365 F&O solutions, including configuration and design for module integration.
• Facilitate the implementation and support of Microsoft D365 F&O to enhance business processes while resolving complex situations and handling operational escalations.
• Identify and conduct required testing, including defining/supporting acceptance testing and gathering feedback from pre‑release testers.
• Participate in each phase of full‑cycle Microsoft D365 F&O implementations and organize working sessions with different stakeholders and team members.
• Provide user training and documentation on specific solutions to ensure effective use of systems.
• Collaborate with the technical team to ensure effective implementation and integration with other systems.
• Maintain up‑to‑date knowledge of Microsoft D365 F&O and related software applications.
• Provide end‑user support and troubleshooting for Microsoft D365 F&O ERP system.
• Conduct business process analysis and identify key areas for improvement.
• Monitor and actively resolve incidents, service requests and demand items through the Lallemand ITSM Framework.
• Configure warehouse setup (locations, zones, aisles, etc.), TMS Inbound and outbound logistics, work templates, mobile device menus, & cycle counting.
• Configure sales order creation, delivery scheduling, picking, packing, shipping and credit processing.
• Setup and maintenance of customer records, addresses, credit limits, etc.
• Configuration of pricing, discounts, and loyalty agreements.

• Bachelor’s degree in computer science or an equivalent work experience.
• Minimum 3 years’ experience in Microsoft Dynamics 365 Finance and Operations implementations, or equivalent.
• Knowledge of the Microsoft Dynamics 365 Finance & Operations – Customer Service and Warehousing modules.
• Proven ability to identify and formalize business needs, convert them into use cases, user case histories and/or test cases.
• Proficient in the use of Microsoft Office Suite.
• Microsoft Dynamics 365 certifications are an asset.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in…