Product Lead - UX SaaS

The Product Lead - UX & Experience owns the end-to-end user experience of Rhythm

Q products. This role is responsible for defining “what”we build and “why”, with a strong emphasis on usability, interaction design, and customer value.

The Product Lead - UX & Experience will work within the Product team and will partner closely with Engineering and Customer Success to deeply understand user needs, translate insights into intuitive experiences, and ensure features are delivered with clarity, consistency, and measurable impact.

QUALIFICATIONS

• Strong ability to create wireframes or mockups using tools like Figma, Balsamiq, or similar
• Strong ability to translate business and user needs into clear requirements
• 1–2+ years of experience in Product Management (preferably SaaS)
• Experience working cross-functionally with engineering and customer-facing teams
• Excellent communication and stakeholder management skills
• Data-informed decision-making mindset
• Strong organizational and critical thinking skills.
• Required soft skills: confident, outgoing, adaptive and willing to speak their mind when they've got an opinion to share.

WHAT YOU'LL BE DOING:

60% – UX-Driven Requirements, Delivery & Launch

• Define user-centered product requirements, user stories, and acceptance criteria that clearly articulate user needs, behaviors, and experience outcomes
• Create and deliver UX/UI/mock-ups to shape flows, design, interactions, information architecture, and usability decisions
• Ensure UX considerations (accessibility, consistency, ease of use) are embedded from discovery through delivery
• Validate designs and solutions through user research, usability testing, and stakeholder reviews
• Contribute to and help evolve UX/UI design principles, patterns, and guidelines
• Ensure features are launch-ready from a usability, experience, and value-delivery perspective
• Lead internal and external launches with clear articulation of user value and experience improvements
• Support product storytelling through demos, website content, release notes, and customer-facing materials
• Develop and maintain product communication and messaging, including feature lists, demo setups, website content, and supporting materials
• Enable Sales, Marketing, and Customer Success teams to confidently communicate experience-led value
  
  Write clear product requirements and user stories that define the why, what, and UX of solutions

20% - Product Vision, Strategy & Discovery

• Analyse competitors, market trends, and customer feedback to identify opportunities and pain points
• Work closely with internal and external stakeholders to gather insights and shape product direction by assisting with translation of insights into clear business cases that support product roadmap decisions
• Contribute to product vision and roadmap, including pipeline priorities and timelines, and ensure adherence to them

10% – Customer Feedback & Continuous Improvement

• Establish and maintain customer feedback loops in close collaboration with the Customer Success team
• Synthesize feedback into actionable insights for product improvements and future roadmap planning
• Continuously assess launched features to ensure they deliver expected value and outcomes

10% - Learn and Grow

• Leave things better than you found them. Schedule time in your calendar to challenge current processes and build new ones that bring value
• Regularly meet with other members of the RQ team to keep abreast of current customers and their requests, and new product pipeline
• Provide expert customer insight to the Sales, Onboarding and Success Teams on what innovations and improvements should be top priority to enhance the user experience, product capabilities and features
• Develop yourself. Grab a book, listen to a podcast, take a course – choose what area of your career you'd like to build and commit to it

Job Type: Full-time

Benefits:

• Extended health care
• On-site parking
• $55,000-$62,000/yr salary range

Schedule:

• Monday to Friday