Remote Services Technician

📍

Location:

Waterlooville or Milton Keynes
💰 Pay: £28,600 per annum
📅

Hours:

40 hours per week:
Monday to Friday (9am-5pm)
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade:
Indirect Grade E

Please note, this is a full time office-based role at either our Waterlooville or Milton Keynes SOC

See a Different World. Where potential is seen and progress is nurtured.

Remote Services Technician to support the delivery of SOC remote services through configuration and programming. This role focuses on Track & Trace, Lone Worker personal safety hardware and software, and the deployment of people, property, and asset protection tracking devices. You will play a key part in ensuring seamless service delivery while contributing to an expanding portfolio of innovative solutions.

As a Remote Services Technician
, you will assist with customer training, new product testing, and onboarding, driving efficiencies through automation. The position also involves supporting other critical areas such as CCTV commissioning, access card management, and Smartform creation and upkeep. If you are passionate about technology, customer support, and continuous improvement, this is an excellent opportunity to make an impact✨

This isn’t just another job. It’s your opportunity to step into a role as a Remote Services Technician where your potential is recognised, your contribution is valued, and your progress is supported every step of the way🌟

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Assist in managing customer support queries via phone and email
• Complete commissioning of CCTV systems into the SOC
• Program and configure Lone Working hardware and software for customer deployment
• Support the development and maintenance of the Securitas track and trace communicator system, ensuring a solid operational understanding to facilitate effective customer and operator training
• Support with administrative functions related to programming and configuring Lone Working hardware and software
• Proactively looking for areas to improve efficiency through automation
• Possess excellent practical knowledge of IT platforms and stay abreast of future technical developments to support growth within the department
• Demonstrate understanding and engagement with the Securitas core values of Integrity, Vigilance and helpfulness, whist showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the company

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Excellent interpersonal and communication skills, capable of giving clear and concise instructions
• Strong customer service skills, able to communicate effectively at all levels
• Positive and dynamic, with a proactive approach and initiative
• Experience in a control room environment is desirable but not essential
• SIA CCTV qualified and licensed is desirable but not essential
• Problem solving and decision-making capabilities
• Ability to follow instructions, procedures, and workflows accurately
• The right to work in the UK, with a 5-year checkable history
• Strong communication skills in English—both written and spoken

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity
:
We see potential in every person and situation.
People:We open our eyes to all that’s good.
Purpose
:
We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

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