Graduate Customer Success Manager

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Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers, providing optimal experiences and aligning expectations to foster collaboration.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role primarily focuses on the Tech segment, including store customers, managing a designated portfolio. Ubuntu's popularity among new users necessitates ensuring their success through onboarding, problem-solving, and value realization, connecting with diverse users and identifying future champions.

This role is remote and worldwide.

• Customer-facing experience.
• Empathy and a drive to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills for documentation.
• Ability to collaborate across departments.

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is appreciated alongside excellent English skills.

Competitive worldwide compensation, annual reviews, and performance bonuses, along with benefits like remote work, learning budgets, and travel opportunities.

Canonical pioneers in open source, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We operate remotely since 2004, fostering innovation and excellence.

We value diversity and provide fair consideration regardless of background or identity.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Software Development