Business Intelligence Analyst, NYSI

Business Intelligence Analyst, NYSI

American Arbitration Association is an equal opportunity employer. The Business Intelligence Analyst designs, implements, and maintains dashboards, reports, tables, and queries using SQL, Tableau, Power BI, Alteryx, and other tools. The role works closely with internal and external users, executives, and all levels of the business to gather and analyze data to identify trends and opportunities.

The successful applicant will have a remote work arrangement but must work from their primary residence within a 125‑mile radius of the assigned office or the regional city (New York City or Buffalo, NY) to which they are assigned. The starting salary range for the position is location based with an annual incentive bonus targeting 10% of the base salary.

• Buffalo, NY – $81,000 – $86,500
• New York, NY – $96,000 – $102,400

The Business Intelligence Analyst plays a pivotal role in NYSI’s future‑state transition. The position advances the division’s data‑driven culture by strengthening data governance, ensuring data integrity, and enabling staff to confidently interpret and use insights. The Analyst designs and maintains dashboards, data models, and analyses that inform strategy, performance, and decision‑making. They serve as a bridge between operations, technology, and automation teams—supplying validated, well‑structured data while promoting organization‑wide data literacy and accountability.

• Advocates for the value of analytics, data literacy, and sound data management across all departments.
• Partners with business units and the automation team to supply accurate, traceable, and well‑structured data that supports automation, reporting, and performance improvement.
• Develops next‑generation dashboards and analytical products integrating workflow data.
• Defines problem statements with business users, translates operational needs into measurable indicators, and recommends the right analytic solution.
• Builds and maintains analytics using a range of tools and platforms—including Tableau, Power BI, Alteryx, SQL, and emerging System 2.0 solutions—to deliver timely, accurate, and actionable insights.
• Collaborates on cross‑functional projects that advance NYSI’s strategic goals and Process 2.0 objectives—using data and analysis to identify trends, measure outcomes, and recommend improvements.
• Translates strategic goals into measurable KPIs and develops insight frameworks that track adoption, turnaround time, and quality.
• Performs advanced analytics—including statistical modeling, segmentation, and forecasting—to support strategic planning and process improvement.
• Communicates findings through concise visualizations, narratives, and presentations tailored for executives and process owners.
• Promotes a culture of data literacy by training staff to interpret metrics, dashboards, and reports and to use data in day‑to‑day decision‑making.
• Produces ad‑hoc analyses, forecasts, and performance summaries to support leadership insight and continuous improvement.
• Maintains a repository of BI resources, reusable templates, and data guides that promote consistency, transparency, and trust in NYSI’s information assets.
• Ensures compliance with data privacy, ethical AI, and AAA governance standards.
• Demonstrates regular, reliable, predictable job attendance.
• Attends on‑site and in‑person meetings and training sessions.

Bachelor’s degree in data analytics, computer science, business, or related discipline required; advanced degree preferred, or an equivalent combination of education and experience. 4–6 years of experience in data analytics, business intelligence, or reporting in a professional environment. Experience with data governance, quality control, or self‑service analytics environments preferred.

• Proficiency in SQL, Tableau, Power BI, and other BI or visualization tools.
• Strong understanding of data governance, data integrity, and metadata management.
• Ability to translate complex data into actionable information for a wide range of audiences.
• Excellent analytical, conceptual, and critical‑thinking skills.
• Skilled communicator with…