Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-01-14
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
A leading IT services provider is seeking a Helpdesk Manager to oversee a team of Service Desk Technicians. This fully remote position requires strong leadership and operational oversight to ensure high service levels in a 24x7 environment. Responsibilities include managing performance metrics, adhering to ITIL best practices, and continuous improvement initiatives. Ideal candidates have a Bachelor’s degree and significant experience in IT service management.
Competitive salary offered at $120,000 annually.
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