Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Cheyenne, Laramie County, Wyoming, 82007, USA
Listed on 2026-01-14
Cheyenne, Laramie County, Wyoming, 82007, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
A government IT services company is seeking a Helpdesk Manager to lead a team of Service Desk Technicians. This fully remote position requires strong leadership and adherence to ITIL best practices while providing Tier 1 support to federal clients. The role involves ensuring service levels are met, mentoring staff, and overseeing operational oversight. Candidates must have substantial experience in IT service management and possess ITIL 4.0 certification.
The salary range for this position is $120,000 annually.
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