Senior Systems Engineer

Syms Strategic Group (SSG) – Senior Systems Engineer

Location: Remote
Department: Veterans Affairs (VA)
Type: Full Time
Minimum Experience: Experienced

Essential Duties And Responsibilities

• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of scientific workstations, including collection of diagnostic data and development of workarounds required for recovery.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day‑to‑day activities.
• Respond to user calls regarding hardware/software problems, ensuring issues are escalated when required.
• Communicate with users and senior management the status of key problems.
• Perform hands‑on repair of equipment and maintenance/installation of computing infrastructure.
• Maintain and troubleshoot all hardware associated with end‑user computing (printers, workstations, router switches, etc.).
• Implement continuous improvement methodology through use of IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.
• Troubleshoot and optimize system performance and reliability.

Required Skills and Experience

• Experience with AWS and/or Azure Cloud S3, Step Functions, Batch Jobs, and Cloud Watch.
• A proven track record of managing and maintaining large‑scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or Power Shell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or Salt Stack.
• Knowledge of cloud‑native technologies and infrastructure‑as‑code (IaC) tools such as Cloud Formation.
• Experience working with monitoring tools such as Dyna Trace, Science Logic, and Cloud Watch.
• Understanding of network protocols, firewall configurations, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Knowledge of security best practices for production systems.
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards.
• Working knowledge of database systems such as AWS RDS, SQL Server, and Oracle RDBMS.
• Experience with database performance tuning and backup/recovery processes.
• Experience with continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with version control systems like Git and CI/CD tools such as Git Hub Actions, AWS Code Build, and Code Deploy.
• Excellent communication and interpersonal skills.

Professional Certifications

None required

Years of Professional Experience

10+ years of experience
Three (3) or more years’ experience with Structured Query Language (SQL) query and monitoring
Three (3) or more years’ experience in systems engineering or a related field, particularly in production environments

Desired Experience

• Electronic Data Interchange X.12 (EDI) Medical Claims (X.12 medical claims 837, 834, 277, etc.)
• Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Formal Education

Master’s degree or higher in Computer Science, Information Technology, Systems Engineering, or a related field

Citizenship Requirement

U.S. Citizenship required for this specific opportunity

Security Clearance Requirements

Must possess or qualify for a Public Trust (MBI)

Critical Notes

• SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered.
• Recruiters or third parties will not be considered.
• This is a 100% U.S. based remote position. However, candidates from CA, CO, NJ, IL, OR, or NY will not be considered.
• This can be either a 1099 or W2 position.

Equal Opportunity Statement

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government‑granted security clearance. Individuals may also be subject to a background investigation including, but not limited to, criminal history, employment and education verification, drug testing, and creditworthiness.

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